These Terms and Conditions set out the basis on which Setia Bicara provides family law services to clients in Malaysia. We ask that you read them carefully. By engaging our services or using this website, you confirm that you have read and understood these terms. If you have any questions before proceeding, please get in touch — we are happy to clarify anything.
1. Definitions
- "Setia Bicara", "we", "us", "our" — refers to Setia Bicara, a family law practice located at Jalan Dato Onn 67, 80000 Johor Bahru, Malaysia.
- "Service" — refers to any family law advisory, consultancy, or representational service offered by Setia Bicara, including Family Guidance Sessions, Divorce and Separation Assistance, and Child Arrangements and Maintenance support.
- "User", "Client", "you" — refers to any individual who accesses this website, makes an enquiry, or engages our services.
- "Website" — refers to the Setia Bicara website accessible at setiabicara.live.
- "Content" — refers to all text, materials, documents, and information published on the Website.
- "Agreement" — refers to these Terms and Conditions together with our Privacy Policy and any service-specific engagement letter.
2. Acceptance of Terms
By using this Website or engaging our services, you confirm that:
- You are at least 18 years of age and have full legal capacity to enter into this Agreement.
- You are acting on your own behalf or have been duly authorised to act on behalf of another person.
- You have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, we respectfully ask that you do not use this Website or engage our services.
3. Service Description
Setia Bicara provides family law services to individuals in Malaysia, primarily within the Johor Bahru region. Our current service offerings include:
- Family Guidance Session (RM 235) — A private, confidential meeting to understand your circumstances and set out your available options, including mediation.
- Divorce and Separation Assistance (RM 680) — Support through divorce or separation proceedings, including document preparation, correspondence, and negotiation.
- Child Arrangements and Maintenance (RM 1,600) — Assistance with custody, access, and maintenance matters, with a focus on the children's welfare.
Service availability may be subject to scheduling and capacity. We do not provide services outside the scope of Malaysian family law. These terms do not create a solicitor–client relationship until a formal engagement letter has been signed by both parties.
4. User Responsibilities
When using this Website or engaging our services, you agree to:
- Provide accurate, complete, and up-to-date information when making enquiries or engaging our services.
- Communicate respectfully with all members of our team.
- Notify us promptly if any information you have provided changes.
- Not use this Website for any unlawful purpose or in a manner that could harm, disrupt, or impair the Website.
- Not attempt to gain unauthorised access to any part of the Website or its systems.
- Not reproduce, redistribute, or commercially exploit any Content from this Website without our prior written consent.
We reserve the right to decline service to any individual who acts in a manner inconsistent with these responsibilities or with the professional standards we maintain.
5. Intellectual Property
All Content on this Website — including text, graphics, layouts, and branding — belongs to Setia Bicara or its licensors and is protected under Malaysian copyright law.
You are granted a limited, non-exclusive, non-transferable licence to access and view this Website for personal, non-commercial use only. This licence does not permit:
- Copying or reproducing Content for commercial purposes.
- Modifying or creating derivative works from the Content.
- Removing any copyright, trademark, or proprietary notices.
Any documents or materials we prepare for you in the course of a professional engagement remain our intellectual property until full payment has been received, at which point ownership transfers to you as agreed in the engagement letter.
6. Payment Terms
Service fees are quoted in Malaysian Ringgit (RM) and are subject to change. Fees applicable at the time of engagement will be confirmed in your engagement letter.
- Payment methods: Bank transfer, cash, and other methods as agreed at the time of engagement.
- Timing: Payment terms will be set out in your engagement letter. A deposit may be required before work commences.
- Refunds: Fees for completed consultations or work already carried out are non-refundable. Where a service has not yet commenced, we will discuss a fair resolution with you.
- Disbursements: Any third-party costs incurred on your behalf (such as court filing fees) will be communicated to you in advance and invoiced separately.
7. Service-Specific Terms
Scope of engagement: Each engagement is governed by an individual engagement letter specifying the scope of work, fee, and expected timeline. Work outside the agreed scope may incur additional fees, which will be discussed with you before proceeding.
Confidentiality: We maintain strict confidentiality regarding all information you share with us, in accordance with professional obligations and the Personal Data Protection Act 2010 (Malaysia). Please refer to our Privacy Policy for full details.
Timelines: While we endeavour to manage matters efficiently, the progression of family law proceedings is often subject to third-party factors, including court scheduling and the conduct of other parties. We will keep you informed at each stage.
Mediation: Where appropriate, we may recommend mediation or other non-adversarial approaches. Participation in mediation is voluntary.
8. Disclaimers
The information provided on this Website is for general informational purposes only and does not constitute legal advice. Engaging our services through a formal consultation and engagement letter is required before a professional relationship is established.
We do not make representations about the outcome of any legal matter. Every family situation is unique, and results depend on circumstances particular to each case.
This Website is provided in good faith, but we do not warrant that it will be continuously available, error-free, or free from viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by Malaysian law, Setia Bicara shall not be liable for any indirect, incidental, special, or consequential loss arising from:
- Your use of, or inability to use, this Website.
- Reliance on any information published on this Website without engaging our services.
- Circumstances beyond our reasonable control, including delays caused by courts, third parties, or force majeure events.
Our liability in connection with any professional engagement shall not exceed the fees paid by you for the specific service in question.
10. Indemnification
You agree to indemnify and hold harmless Setia Bicara, its practitioners, and staff from any claims, losses, or expenses (including reasonable legal costs) arising from:
- Your breach of these Terms and Conditions.
- Your provision of inaccurate or misleading information during any engagement.
- Your misuse of this Website or its Content.
11. Termination
By you: You may withdraw from an engagement by providing written notice to us. Fees for work already completed or disbursements already incurred will remain payable.
By us: We may decline to continue an engagement where there has been a material breakdown of trust, non-payment, or conduct inconsistent with our professional obligations.
Effect of termination: Provisions relating to confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination of any engagement or these Terms.
12. Dispute Resolution
We hope to resolve any concerns through open and respectful communication. If you are dissatisfied with any aspect of our service, please contact us first so we can work toward a resolution.
Governing law: These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia.
Jurisdiction: Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Johor Bahru, Malaysia.
Mediation: Prior to formal proceedings, both parties agree to consider mediation through the Malaysian Mediation Centre or a mutually agreed mediator.
13. General Provisions
- Entire agreement: These Terms, together with the Privacy Policy and any engagement letter, constitute the full agreement between you and Setia Bicara with respect to the subject matter herein.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
- Waiver: Our failure to enforce any right under these Terms does not constitute a waiver of that right.
- Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
- Notices: Formal notices should be addressed to Setia Bicara at Jalan Dato Onn 67, 80000 Johor Bahru, or by email to [email protected].
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or operating practices. Where changes are material, we will update the "Last Updated" date at the top of this page.
Continued use of this Website or our services after any changes have been posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
15. Contact Information
If you have any questions about these Terms and Conditions, you are welcome to reach us through any of the following: